Shipping policy

Effective and last updated as of October 27, 2026

Raffles Store operated by Fairmont Stores US LLC (“we,” “our,” or “us”) offers merchandise for purchase through https://thelittleshop.raffles.com/ (the “Site”). This Shipping, Returns, and Refunds Policy (this “Policy”) explains how we process and ship orders and handle returns, refunds, and exchanges for merchandise purchased through the Site.

This Policy is part of and incorporated into the Site’s Terms of Service. By placing an order through the Site, you agree to this Policy and the Terms of Service. If this Policy conflicts with the Terms of Service on a matter addressed in this Policy, this Policy controls.

Shipping Policy

Shipping Destinations

We currently ship to addresses in the United States, and to other destinations upon request. Please contact us to obtain details on international orders.

Order Processing

Orders are generally processed within 3 business days after an order is placed. Business days are Monday through Friday, excluding United States federal holidays.

Processing times may be longer during promotional periods, holidays, periods of high order volume, severe weather events, or other circumstances outside our reasonable control.

If an item is unavailable or subject to a shipping delay, we will contact you using the email address provided with your order.

Shipping Methods and Charges

Available shipping methods, estimated delivery timeframes, and shipping charges will be displayed at checkout before you submit your order.

Shipping and delivery estimates are not guaranteed. Delivery timing may vary based on the shipping destination, selected shipping method, product availability, carrier operations, weather, and other factors outside our control.

Oversized and Special-Handling Items

Certain items, including mattresses, bed frames, large bedding sets, or other specified merchandise, may require special handling or may be shipped separately. These items may be subject to additional shipping charges, longer delivery windows, or separate delivery terms, which will be disclosed on the applicable product page or at checkout.

Order Confirmation and Tracking

After you place an order, we will send an order-confirmation email to the email address provided at checkout.

When your order ships, we will send a shipping-confirmation email with tracking information, if available. If your order ships in multiple packages, you may receive separate shipping confirmations and tracking numbers.

Items in a single order may ship separately, and you will be charged for shipping only once per order unless otherwise disclosed at checkout.

Shipping Address

Please review your shipping address carefully before submitting your order. We are not responsible for delays, failed delivery, or loss resulting from an incomplete, inaccurate, or incorrect address provided by you.

If you need to request a change to your shipping address, please contact us promptly at thelittleshop@raffles.com and include your order number. We will make reasonable efforts to accommodate requests received before an order is processed or shipped, but cannot guarantee that changes can be made.

Carrier Delays and Delivery Issues

Once an order has been transferred to the carrier, delivery is subject to the carrier’s operations and applicable terms. Carrier delays may occur because of weather, service disruptions, peak shipping periods, customs processing, or other circumstances outside our control.

Title and risk of loss for an order pass to you when the carrier delivers the order to the shipping address you provided, except where applicable law, requires otherwise.

If your order is marked delivered but you cannot locate it, or if your shipment arrives damaged, please contact us at thelittleshop@raffles.com within 3 days of the delivery date. Please include your order number and, for damaged items, photographs of the item, packaging, and shipping label, if available.

Lost, Damaged, or Incorrect Orders

If you receive an incorrect item, or an item arrives damaged, please contact us promptly at thelittleshop@raffles.com. We may request supporting information, including your order number and photographs, so that we can review and address the issue.

Any replacement, refund, return, or other remedy is subject to the Returns and Refunds section of this Policy and applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at thelittleshop@raffles.com within 5 days after delivery. Please include your order number and photographs of the item, packaging, and shipping label, if available.

Do not return a damaged, defective, or incorrect item until you receive instructions from us. We will review the issue and, where appropriate, provide return instructions, a replacement, a refund, or another available remedy.

Order Changes and Cancellations

We begin processing orders promptly after they are submitted. For that reason, we may be unable to change or cancel an order after it has been placed.

To request a change or cancellation, contact us as soon as possible at thelittleshop@raffles.com and include your order number. We will make reasonable efforts to accommodate your request, but cannot guarantee that changes or cancellations will be possible.

We also reserve the right to cancel or refuse an order, in whole or in part, for reasons including pricing or other errors, suspected fraud or unauthorized activity, product unavailability, or an unsupported shipping address. If we cancel an order or item, we will issue a full refund of amounts charged for the cancelled order or item, except as otherwise required or permitted by applicable law.

Returns and Refunds Policy

Return Eligibility

Except for non-returnable items described below, items may be returned for a refund within 30 days after the purchase date, provided they are returned in new, unused, and saleable condition.

To be eligible for a return, an item must be returned with its original packaging, tags, and inserts, if applicable. We may decline a return if the item is used, damaged, incomplete, or not in saleable condition.

Please retain your sales receipt, order confirmation, or packing slip. We may request proof of purchase to process a return, refund.

Non-Returnable Items

The following items are final sale and are not eligible for return or refund:

Beds;
Pillows; and
Opened bedding.

Nothing in this Policy limits any nonwaivable return, refund, or other consumer rights that may apply under applicable law.

Refunds

Upon receipt and inspection of an eligible return, we will notify you whether the return has been accepted.

If accepted, a refund will be issued to the original method of payment, unless otherwise required by applicable law or agreed by us in writing. Original shipping charges, duties, taxes, brokerage fees, and other import-related charges are nonrefundable, except where required by applicable law.

Please allow at least 7 business days after we receive and approve your return for us to process the refund. Your financial institution may require additional time to post the refund to your account.

Return Shipping

Unless the return is due to our error or an item arrived damaged or was incorrect, you are responsible for the cost of shipping the item to our Returns Department.

For your protection, please send returns using an insured, traceable shipping method. USPS, UPS, FedEx, and other carriers offer these services. We are not responsible for items lost or damaged in transit to our Returns Department.

How to Return an Item

Please include the following with your return:

A note containing your name, return address, email address, telephone number, order number, and return or exchange instructions; and
A copy of your sales receipt, order confirmation, or packing slip.

We recommend retaining your shipping receipt and tracking number until your return has been received and processed.

Please send your return to:

Raffles Store
Attn: Returns
16000 N. 80th Street Suite B
Scottsdale, AZ 85260

Updates and Rights

We may update this Policy from time to time. Any update will be effective when posted on the Site and will apply only to orders placed after the “Last Updated” date shown above.

Nothing in this Policy limits any rights you may have under applicable law that cannot be waived. If any provision of this Policy is found to be unenforceable, the remaining provisions will remain in effect.